FAQS

  

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

 

Custom Tote Orders

How long does it take to receive my custom tote?
All custom totes are handmade to order. Our current processing time is 5–6 weeks, depending on our current workload. This timeframe does not include shipping.

Why does my order take so long?
Each tote is individually designed, cut, sewn, and finished by hand. We take pride in creating high-quality, one-of-a-kind pieces, and appreciate your patience while we bring your custom order to life.

Do you accept all custom orders?
At this time, we are only accepting small-batch preorders to ensure every order receives the attention and craftsmanship it deserves. Once preorder slots are full, custom orders will temporarily close until more availability opens.

Can I rush my order?
We are unable to offer rush processing at this time. Every custom tote is completed in the order it is received.

Will I receive updates?
Yes! You'll receive an email with tracking information as soon as your order has been completed and shipped.

Thank you for your patience.
Your support of our handmade business means everything to us. Every custom tote is made with care, and we appreciate you trusting us to create something special just for

 

IS THERE A NUMBER TO CALL FOR CUSTOMER SERVICE?

Sorry, we can’t come to the phone right now. Feel free to contact us here or email chicksandcaboodles@gmail.com
We will always have a customer service specialist working around the clock to help answer all your questions.

 

CAN I GET A REFUND ON MY ORDER?

At this time, we do not offer refunds. If you’re not satisfied with your purchase you have 3 days to return for a store credit.  Follow our return policy below:

-Refunds are not available
-Sale items are final sale and may not be return under any circumstances.

 

HOLIDAY ORDERS❗️

Please note that all orders placed thru the holidays will be delayed by a week depending on production load. 

Thanks 

Chicks and Caboodles